Who says there’s no free lunch?

April 14th, 2010

Here are a few grassroots print pieces we created for Margarita’s of Cold Spring, Kentucky.

The first is a door hanger which was taken to neighborhoods around the restaurant. With the high-value call out, custom photography and great creative (of course…), Margarita’s saw a great response.

Another piece IMPACT created was a BOGO lunch coupon/postcard. This 6×9 postcard was used to build the lunch crowd. Sent out to people who “dropped their business card in the bowl” and left behind at other local establishments, the BOGO lunch postcard has done a lot to grow Margarita’s business.

If you’re interested in see how we can IMPACT your business, don’t hesitate to contact us. From marketing consulting to design work and from brand development to print production, IMPACT can and will build your business. Without the ability to IMPACT your target market, where are you?


Google Goggles…

April 12th, 2010

Today, Google announced the acquisition of Plink.  Plink is a niche application which allows you to take a picture of a piece of art and then Plink finds out information about it.

Leave it to Google to take it to the next level!


Google released Google Goggles for Android 1.6+.  This is an incredibly cool functionality that has been toyed around with on other platforms like the iPhone and by services like AroundMe.  However, Google took it to a whole new place that is phone independent just like Android.

Google Goggles can identify items such as landmarks, books, business card contact information, artwork, wine and logos with a simple snapshot (which, I might add, can be discarded right away with a little click; nice feature, Google!).

Looking up information on a location like a store or restaurant?  You don’t even need to take a picture.  Just point your phone at it and a link to the Google Local Business ad will appear at the bottom, beckoning you to click on it to find out things like contact information, hours of operation, coupons and more!

This is a pretty incredible extension of how search works and, if it works, will drastically alter how we use the little devices we all carry in our pockets.

Very nice, Google!  Very nice!

If you would like to know more about this or any of the topics on our blog, feel free to contact us at (859) 468-5313.  We’d also be happy to take a look at YOUR local business listings, and your interactive program overall, and let you know how they can be improved to drive your business forward.


Subway, what are you thinking?

April 11th, 2010

Just a quick rant about customer service…

Here in the Midwest, many of our Walmarts have Subway mini-stores inside of them.  These mini-stores do have a dining area associated with them and they advertise free WiFi.

In the past three months, I’ve had to get tires and oil changes for my vehicles.  It turns out, that Walmart, by far, is the cheapest in this area.  So… off to WalliWorld I went.

One would think, Walmart would offer free WiFi.  The rest of the world does.  Free WiFi would, hands down, make Walmart top of mind to me for automotive work.  If I gotta sit there, I want to have online access.  Yes, I know they want me to shop instead of sitting there, but knowing I can cruise the web or do work would make me much more comfortable and make the trip to Walmart much more enjoyable.  To end that rant, Walmart should have it.  Period.  Get with the times, folks.  The current situation does not make for a good customer experience.

Back to the rant about Subway.  With the first repair, I went to the Walmart in Independence, Kentucky.  Since Walmart didn’t have it, I wandered into the attached Subway which said it did.  Surprise.  The router was WEP protected and none of the employees knew the code or enough English to understand the question.  That said, they were concerned an polite.  That’s a net-zero for customer satisfaction.

Today, I needed an oil change and a tire repair for our van.  Off to WalliWorld again.  This time, I went to the location in Alexandria, Kentucky.  This time, when I wandered into the Subway, the staff was R U D E and told me they didn’t care when asked about the WEP code.

I ALMOST FELL OUT OF MY CHAIR!

MORAL?

  • @WalmartKevin: WiFi is a cheap expense and, even if it is painfully slow like it is at this McDonald’s, at least it shows savvy consumers that you’re thinking about them and their experience in your store.
  • @subwayfreshbuzz (and other stores): Customer satisfaction is EVERYONE’s responsibility.  I would FIRE the staff at the Alexandria, Kentucky Subway if I was the franchise owner.  Rude, unwarranted and completely counterproductive.  I took my laptop, my hunger and my dollars across the street to McDonald’s while I waited. Inconvenient?  Absolutely!  But this is how I vote with my dollars.  I refuse advocate that kind of behavior.  The funny thing is that 3 other tables around me were just as shocked at the response as I was.  Think they are coming back?  I know I’m not.
  • Finally, @McDonalds, thank you for thinking of me.  I appreciate the fact that you respect my opinion and that you will go the distance to make your customers happy.  If you can get some more, good tasting and healthy menu choices, your restuarants may actually get back to the top of our family’s list…  You have the customer experience and the availability.  Get better (HEALTHIER) food, and you’ll win…

Anyway, I try to keep rants out of this blog.  However, I wanted to be heard on this and I wanted all of the businesses out there to realize that crafting a great customer experience in your establishment is the key to success.  Do it, and reap the rewards.

And add WiFi.  You should just have it.  :)


The Tough “Pad”…

April 7th, 2010

With all of the hoppla surounding the iPad, this was a refreshing and light-hearted way to reinforce Blendtec’s “Will it blend” concept. Over and over again, this concepts proves to be a winner.

Two quick thoughts.

First, only 3 days after the release date, this video ALREADY has over 2 MILLION views.  That is massively impressive!

Second, with all of the things that Tom from Blendtec blends and all of the wonderful gases and dusts that he gets exposed to, is he going to be the next Tin Man 20 years from now?

Sorry for the Wizard of Oz throwback, but did you see all of the dust from the remains of that “tough pad”?

While I haven’t gotten my hands on an iPad, YET, I have been thinking a lot about the impact that iPads, gestures and more mobile computing can have on our clients’ businesses and have developed a lot of thoughts about how this is going to change/affect things going forward.  Stay tuned for more updates as I’ve got more uncanny and sometime unconventional thoughts about the core affects these have for us all.  For a more direct path to the information, I’ve set up an iPad tag within the blog so you can follow it, specifically.


Google Maps goes 3D

April 1st, 2010

Image of IMPACT's home offices in Bellevue, Kentucky in 3DGoogle Maps recently released the ability to view locations in anaglyphic 3D (the kind of 3D that utilizes red and blue, color separated, glasses).  When in street view, just click on the icon below the zoom factor to turn on the 3D display.

While this functionality is kinda cool, the value and quality of these 3D images is questionable.  From within Google Earth, there is a link to go from that platform, to Google Maps, and then down to the Street View functionality, but the anaglyphic 3D functionality, to date, has yet to be introduced into Google Earth.

We are looking forward to Google offering this stereoscopic functionality, real time, in Google Earth.  This could be a truly mind-bending addition to the Google Earth fly-by tours.

According to the Lat Long Blog, Cincinnati was 3D as of 1/15/2010.  However, we were unable to reproduce the 3D modeling within Google Earth today.

In any case, this is a pretty cool functionality which will only become more and more useful for everyday applications as it matures.  Hats off, as always, to Google for pushing the boundaries.

Other resources:


Vistaprint hasn’t got a chance

March 24th, 2010

IMPACT recently began offering print services to its clients.  After pricing our services around, we discovered that we are REALLY inexpensive compared to Staples, Kinko’s and even local print shops.

The one thing I keep hearing though is, “I get my cards from Vistaprint“…

Let me take a moment to set the record straight here.  In an apples-to-apples comparison, OUR PRICES STOMP VISTAPRINT’S!  Don’t believe me?  Follow along:

Vistaprint premium cards:

250 cards: $19.99
100lbs paper upgrade: $12.99
Color on the back: $12.99
Uploaded image: $4.99
Total: $50.96 (BEFORE SHIPPING)

Our identical cards?

$25 before shipping.  Period.

Bit of a difference there, ehh?

Now, as a bit of a disclosure, we don’t typically reccommend a Vistaprint-level product to our clients.  We can provide it, but we tend to suggest a product with a bit more sizzle like 14pt paper with rounded corners.  It’s amazing what a difference the upgrade in paper stock and rounded corners can make.

Taking it a step further, IMPACT can design and execute the most elaborate of cards with die cuts, Pantone metallics, embossing or whatever you can imagine to create an awesome custom solution for your business.

Whether you need creative or already have it, when looking for business cards and other print solutions, consider us…  and know that the “value” players online don’t necessarily deliver the value that you are assuming they do…

Some ballpark pricing is available in a past post.  However, please contact us to discuss your specific needs.


Interactive Print???

March 22nd, 2010

Modified 3/31/2010 to clarify privacy concerns at end of post.

Believe it or not, even print is interactive!

Way back in 2000, WIRED Magazine leveraged Digimarc to add watermarks to print ads.  At that point, reading the ads was only possible using a PC camera and, with the appropriate watermark software installed, would direct you to the advertiser’s web site.  Interesting, but not that useful.  Fast forward to 2010, the iPhone and much higher distribution watermarked ads and things start getting more interesting.

Much more interesting in fact…  A recent issue of Wired Magazine piqued our Creative Director Allan Godshall’s interest as the editorial proclaimed that print was once again interactive in Wired Magazine using technology from Kooaba designed for the iPhone.

Please refer to the press release from Kooaba (the company providing the technology to WIRED) and the specific release on WIRED’s site.

Using an iPhone and the Kooaba app, the ads could be “read”.  I’m not going to rehash my previous rants that questioned the value of iPhone app mania.  Nonetheless, this is pretty cool depending on what the action is on the iPhone when the ad is “scanned”.

If advertising using a tool like this, what action would you want people to take?  Would you have them do something that reinforced the brand equity?  Would you take the opportunity to grab consumer information?  Perhaps the ad would simply link to a page giving the consumer more information about the advertised product or service.

It would really depend on the strategy behind the print piece and the call to action.  Very rapidly, the capability of this technology forces clarification of the strategy and goals sections of the creative brief for that ad…  Back to the point; does this capability bring  privacy concerns to print?

Potentially.  In the age of variable printing and segmentation to a group of 1, who is to say that a advertisement’s watermarked print ad in your favorite magazine doesn’t contain YOUR subscription number?  When you click on that ad, viola, as you’re iPhone is getting directed to the advertiser’s web site, they happily make off with both your phone number and subscription number.  A quick mashup of that data and the publishers information about you and now the advertiser has something very valuable…  After all, that magazine publisher knows exactly who you are, where you live and probably a ton of psychographic and demographic information.

Considering this, are we going to see privacy statements on print ads in the future?

Despite the privacy concerns, we believe this is interesting technology.  If you’re looking to work some magic with your marketing, just ask us to bring some more IMPACT!


Get your message out, inside

March 19th, 2010

Indoor advertising.

We’ve all seen it.  Indoor advertising hits you in the bathroom.  It finds you in the restaurant waiting area.  See it over there by the beer line at the stadium?  Indoor advertising really is everywhere you go.  Some people question its appropriateness for their brand, business or product, but no one questions the effectiveness.

According to research statistics published on the Indoor Billboard Advertising Association (IBAA) web site:

  • 98% of people don’t have a negative reaction to the placement or content of the ads
  • 84% recalled seeing a specific ad
  • 93% could name specific advertisers tested without prompting
  • 89% of those who recalled a specific ad could remember at least 4 benefits mentioned

Studies have found that indoor ads are viewed for 1.5 – 2 minutes, on average.  Compare this to the 3-5 seconds that traditional print ads are viewed and the reason for the higher recognition and benefit recall is obvious.

This is not to say that this should be the only tool in your toolbox, but it is an awful nice hammer even if it is from Harbor Freight instead of Stanley…

More than just “branding”

Most people associate indoor advertising with simple branding.  Ads typically scream, “HERE’S MY BUSINESS.”  Through the many campaigns we’ve done for our clients, we’ve found that this tool is effective on two additional fronts – PR and activation.

Consider this… you have an individual’s attention for 1.5 – 2 minutes.  You have a chance to both  educate and entertain them.  You have a chance to convince them of a benefit associated with doing something, NOW (or at least after they finish and wash their hands)…  This ability to motivate immediate action and/or educate a target audience makes indoor advertising an interesting tool.

Imagine a PR campaign to soften the image of a organization.  Considering that people are less than 2 feet away from the 8.5″ x 11″ boards from EverywhereUGo or the 11″ x 17″ boards from All Over Media, an ad has a great opportunity to deliver a story.  The ad has a great opportunity to change the target’s opinion.

In a different situation, imagine an ad containing a call out to call a number or to send a text message to get something free, register for a contest or to find out more information.  The person has ample opportunity to take advantage of the offer while they stare at the ad.

So, as mentioned above, indoor advertising can be a great addition to a larger marketing plan to promote a brand, communicate a message or drive a target to activate.  Combining this with the ability to target your audience by gender, and venue makes this a rather powerful tool.

To see some examples of indoor campaigns done with IMPACT, see our print portfolio.  If you have any questions about the effectiveness about indoor advertising or interest in setting up a campaign, don’t hesitate to contact us.


Call me a heretic…

March 15th, 2010

IMPACT seeks the business reason or problems before proposing solutions, strategies or executions.  When formulating solutions or pondering client requests, I always take a step back and address three questions.  Will a potential solution:

  1. assist in the acquisition of consumers
  2. shorten the monetization cycle by moving prospects to consumers more rapidly
  3. save the business money through optimization

This decision tree is particularly useful when clients are pondering “mobile solutions” for their business.  Don’t misinterpret me.  Mobile is extremely important to your business if it makes sense.  In addition, everything you do should be done in a manner that doesn’t inherently EXCLUDE mobile.  However, does 100% of your site need to be mobile?  Do you have to have a TXT messaging intiative?  Do you have to have an iPhone app for that?

Perhaps, but it is IMPACT’s belief that you should answer those three questions, first, in order to evaluate the value to your business versus the cost of the work.

That said, even I was surprised by the data in this article from Wired Magazine concerning Apple’s battle over gestures.   Based upon a  Strategy Analytics study, only 5% of mobile devices have touch screens.  In the next 3 years, that number is projected to grow to 30% but right now it is only 5%…

Ponder this for a moment.  This means that less that 5% of all mobile devices are iPhones and that only 5% of all mobile devices, worldwide, have a touch-based interface.  For all the hype that iPhones and Apple’s app store gets, it doesn’t seem to me that they have that much market share…

Could it be that Blue-collar American is still worried about simply having a phone…  and the $400+ super-sexy “app enabled” phones are nothing more than an item on a wish list a this point.

Just a little something to make you go, “hmmmm”…


Pepsi Max, meet the Burn

March 13th, 2010

Typically, like most marketing folk, I am overly critical any ads and the first to fire cantankerous at mediocre and off-equity ads (at least among family and friends).  To this concept, I have to give props…

Driving down the road this week, I heard an advertisement for Doritos 1st, 2nd and 3rd Degree Burn chips.  The chips attribute their burn to jalapeno, fiery buffalo and habanero flavoring.  The radio ad took the cliche format of some calling into a “crisis center” with their mouth basically bursting into flames.

The rather comical, but otherwise unremarkable ad then took a turn toward ingenius.  The crisis center hotline “representative” recommended Pepsi Max Cool Burn, with a hint of lime, to quell the ailing caller’s burn.

What?  Pepsico, hats off to you!  This is probably the best example of joint product marketing I’ve ever seen.  These techniques have been around as long as grocery store end caps, but this, in my opinion, verged on GENIUS!

What are your thoughts?  Do you have a favorite example of co-branding like this?  I bet nothing has driven the sales of cross-category products as effectively as I imagine this will since some one dropped a Mentos into a 2-liter of Diet Coke…

Some other resources you might be interested in: